Your order will be despatched within 1 working day of receipt if placed before 2pm. We aim to dispatch orders with items not in stock within 2-3 working days.
Once we have despatched your order it is taken care of by Royal Mail or couriers.
All UK orders over £49.99 qualify for our FREE delivery service*. Orders are sent using DPD Local delivery. There is a standard and next day service available at the checkout.
The DPD Local delivery is usually delivered within 1-3 working days of dispatch. All orders sent via DPD will require a signature.
Smaller items may be sent via 1st Class Royal mail.
Whilst we try to hold good general stock of products, premium brands are always in very high demand and your order may be subject to varying lead times accordingly.
Please call us for more details.
Pleasd call the shop for a delivery price before placing your order.
If your UK order was sent via a Royal Mail Recorded or Courier service and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot.
If dispatched via DPD Local, then you will receive an email and/or text message giving re-delivery options.
Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail quote 1-3 working days for 1st Class Delivery in the UK and 3-7 Days for International orders. Items are not classed as lost until 15 working days from dispatch for UK orders and 31 working days for International Orders.
If your order is delayed please call us for further info.
At The Riders' Guild we pride ourselves on our superb customer service.
If you make a purchase from us and upon receipt of the goods decide you have the wrong size, you don't like the colour, or you've just changed your mind, you can have a replacement or a full refund, it's simple. Return the goods, unused, in the original packaging and within ten days for a full refund or replacement. Under these circumstances we cannot refund any postage charges. DVD's, Videos or food products must have the original seals intact and we cannot accept any returns of underwear. Bikes must be unused and in orgional sale condition. If the Bike/Part was custom/special order, then this will incure a 15% restock charge.
In the event of you receiving goods which have been damaged in the post or that have been sent to you inncorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus your return postage charges.
In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf.
When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.
Please send all returns to the following address
The Riders' Guild
13 Market Road